Retractableawnings.com large volume of nationwide shipping has earned the maximum discounts from our freight carriers.....We pass all of the savings on to you our customer. Retractableawnings.com is always working to control shipping costs for all of our products. Recent increases in fuel costs have resulted in surcharges for fuel and enforcement of other charges that had been largely ignored in the past by most common carriers. Retractableawnings.com is proud to maintain an average cost of 7% of the total order for most shipping WITHOUT a residential home delivery charge. All of our pricing estimators have been carefully designed to provide immediate pricing for shipping costs based on your State location in the U.S.A. For shipments outside the U.S.A. send an e-mail to us with your country name, city and postal code (if applicable) so that we can provide you with a shipping estimate. In addition, all shipments are shipped fully insured. We will need your home, business and cellular telephone numbers so Watkins Motor Lines can call you to advise when the awning(s) will be delivered. We will email you the PRO shipping (tracking) number, so you can check status on the internet of the shipment after it leaves our manufacturing plant. Visit http://www.watkins.com or http://www.sunlineexpress.com (depending on your State) and look for the text that says Shipment Tracking and enter your 9 digit PRO number........It's that simple Shipping Damage...... What should you do? Very few of our awnings are damaged by the shipping company due to our exclusive packaging. If for any reason, the box or boxes are damaged (dented or gouged) after inspecting all 6 sides of each box, at time of delivery please note this on the delivery paperwork. If there is visible damage to the awning (not the boxes), do NOT accept the awning, and advise the driver to return the awning to the local shipping terminal, and ask the local terminal to call RetractableAwnings.com at 305-628-2424 regarding the damage. You should also notify us via e-mail that you have refused the shipment because of damage. RetractableAwnings.com will NOT be held responsible if damage information is not written on the delivery paperwork (bill of lading). Please note that when opening the boxes do NOT cut the box with a knife as it may cut the fabric and or make a mark on the frame. With your help, Retractableawnings.com will be able to provide maximum delivery service at the best possible price.