Ask our potential customer several important questions to determine what is/are the best choice(s) for them based on location, weather, features, benefits, needs, wants and most importantly planned usage.

Request several digital pictures of the proposed installation location. Also request AutoCAD files/Sketchup files, floorplans, elevations and building or house renderings (if an Architect, Landscape Architect, General Contractor or Engineer is involved) if available.

Request approximate size(s) needed (width x projection OR width x drop) for each area to be covered/protected. Floorplans and elevations or a simple pencil sketch (if available) with measurements would be most helpful.

Ask what the potential customer’s budget is for the project?

Based on the potential customer’s responses to items 1 — 4 , guide the customer through the product details for the best product type and model from Retractableawnings.com

Customer or Retractableawnings.com to complete the online configurator/shopping cart (coming soon) agree to the online Terms & Conditions & Return/Refund Policy OR paper version if Retractableawnings.com completes the online configurator/shopping cart.

Upon receipt of payment and customer agreement to Terms and Conditions & our Return/Refund Policy the order is processed.

Materials are cut and processed at our factory in Miami Gardens, Florida or for the products that Retractableawnings.com assembles or the order is sent to the distributor for those products that Retractableawnings.com does not manufacture.

When the order ships, the customer is advised by email of the tracking number and provided with our lead installers mobile phone number should the customer have any installation/technical questions.

Installation — If customer or customer’s contractor is installing, high resolution digital pictures are requested post installation. If Retractableawnings.com is installing, Retractableawnings.com will request permission to take digital pictures of the installed product.