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Retractableawnings.com Inc. has a no return/no refund policy under any circumstances due to the custom made nature of our products. All payments must occur in full when an order is placed. In addition, all sales are final and all orders cannot be cancelled under any circumstances as all of our products are custom made and cannot and will not be used for another customer. Once payment is tendered (regardless of the method of payment) the order is considered non-cancellable and cannot be cancelled under any circumstances.
Thank you for your understanding regarding Retractableawnings.com Inc.’s return/refund policy as our products once manufactured (extrusions and fabric cut) cannot be used for another customer.