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Sunsetter is often regarded by the public (incorrectly in our opinion and that of many others in the industry and the public) as one of the biggest names in the awnings and canopies industry. However, a comparison of the Sunsetter XL, Motorized and Vista models with comparable products from RetractableAwnings.com® shows that in all instances, Sunsetter comes up short.
RetractableAwnings.com® offers products that are have all been tested in Europe for wind resistance. The Sunsetter XL, Motorized and Vista models by comparison, have not been Beaufort wind load tested. All Retractableawnings.com® lateral folding arm awnings are TÜV Product Approved (German certification), tested up to 80,000 open/close cycles and none of Sunsetters products are TÜV Product Approved or offer cycle testing. Qualicoat® brand powder coating (the best in the world) is used by Retractableawnings.com® and Sunsetter uses an enamel paint and is not even powder coated.
Our products are also designed to hold up much better over time: Our retractable arms use heavy duty commercial grade non-rusting German Flexon brand stainless steel chains and Italian heavy duty springs; Sunsetter uses nylon-coated cables (thought to be from China) that are susceptible to rust and rain damage and low grade inferior springs also thought to be from China.
Retractableawnings.com offers a variety of models in terms of appearance and in addition offers a maximum width of 52’6” (using one piece of fabric and one motor) and a maximum projection of 16’0”. Sunsetter on the other hand only offers on model in terms of appearance and a maximum width of 20’0” and 11’8” projection.
RetractableAwnings.com® offers four frame colors to choose from: White, Ivory, Sand and Brown. Sunsetter’s product is only available in one color - a cream-colored frame.
When it comes to the fabric used for the awning, RetractableAwnings.com® is even more of a clear winner: We offer over 500 SOLUTION DYED acrylic fabric choices from name brand, worldwide manufacturers like Para, Dickson, Recasens, Sunbrella and Sattler, while Sunsetter only offers 16 fabric choices -- none of which are name brand.
All of our retractable awning models feature a patented roller design that prevents bunching of the fabric. Sunsetter doesn’t have this feature. Unlike the Sunsetter XL, Motorized and Vista models, our awnings are offered with an optional flame retardant fabric and a higher quality of sewing thread than Sunsetter’s. We use Goretex brand Tenara thread that offers a lifetime warranty against seam separation.
RetractableAwnings.com offers features like non-rusting stainless steel roof brackets and optional front bar telescopic poles for additional wind support on all models -- Sunsetter does not. And we have a variety of high-tech options you won’t find with Sunsetter, such as a smartphone/tablet iOS and Android module to let you schedule the opening and closing of your retractable awnings.
RetractableAwnings.com offers a 25-year non-prorated warranty on our frames and a 10-year warranty on our brand name fabrics; Sunsetter offers only a 5-year, prorated, limited warranty on both fabric and frames.
When it comes to quality, durability, technology and options, RetractableAwnings.com has clear advantages over Sunsetter.
For a complete side by side comparison, see and download the matrix below.
There are many complaints against Sunsetter at independent 3rd party websites.
Look at all the complaints and negative reviews against Sunsetter at the Better Business Bureau website links below:
Click here for the Sunsetter review link at the Better Business Bureau
Click here for the Sunsetter complaint link at the Better Business Bureau
Click here for the Yelp review at yelp.com
Click here for the Sunsetter complaints at ripoffreport.com
The above links are a partial listing of mostly negative reviews regarding Sunsetter brand awnings.
Retractableawnings.com has been in business for 32 years and a Better Business Bureau Member for 26 years with an A+ rating and with no active complaints on file. In addition, Retractableawnings.com has an A rating on Angieslist.com (ratings on both websites are the highest available).